In both professional and personal environments, dealing with stress, difficult people, and tough conversations is unavoidable. Whether it’s navigating conflicts, managing irrational behaviors, or staying calm in high-pressure situations, your ability to respond effectively determines your success and well-being.
By developing practical stress management techniques, personality insights, and de-escalation strategies, participants will learn how to maintain control, protect their mental energy, and turn difficult situations into opportunities for growth and resolution.
This programme is designed for professionals, leaders, and anyone seeking to strengthen their resilience and communication skills when facing workplace challenges or demanding interpersonal dynamics.
Understand the psychology behind challenging behaviours and what drives difficult personalities
Develop stress management techniques to maintain composure and focus under pressure
Learn to navigate difficult conversations with confidence and strategic communication
Gain practical tools for de-escalating conflict and turning tense situations into productive outcomes
Program details
This programme provides actionable strategies for handling stress, managing interpersonal tensions, and improving communication.
Understanding Personality & Behavior
Recognizing different personality types and understanding the neuroscientific background of human behavior.
Managing Stress & Emotional Regulation
Strategies for staying calm and focused in high-pressure moments.
Dealing with Conflict & Confrontation
Techniques to de-escalate tension and reduce hostility.
Effective Communication in Difficult Situations
Handling hypocritical, irrational, or uncooperative behavior.
Building Resilience & Personal Boundaries
Strengthening mental and emotional resilience in tough environments.
Turning Conflict into Collaboration
Using negotiation and persuasion techniques to create positive outcomes.
How we work
This 2-day program is highly practical, ensuring participants gain hands-on experience in handling difficult situations.
Scenario-Based Role-Plays
Practicing real-life workplace conflicts.
Interactive Stress-Management Exercises
Building calmness and resilience under pressure.
Personality & Behavior Analysis Tools
Learning to recognize and adapt to different personalities.
Guided Self-Reflection & Coaching
Identifying personal triggers and growth areas.
Bring Handling S.H.I.T. to Your Team
Empower your team with practical tools for managing stress, conflict, and challenging behaviors.
Benefits of In-House Training:
- Strengthen resilience and stress management in high-pressure environments.
- Equip leaders and professionals with conflict resolution and de-escalation strategies.
- Improve workplace communication and turn challenges into collaboration opportunities.
Invest in your team’s ability to handle S.H.I.T. with confidence and professionalism.
Ann-Kristin Wiesenkämper
Head of VANTISGO D3
